We care about your privacy. This document clearly explains how PermataWin collects, uses, stores and protects the personal information of every member.
Six core data protection principles that permatawin upholds to keep your information secure.
All sensitive data is transmitted via 256-bit SSL encryption protocols. Your personal information is never stored in plain or unsecured form.
The PermataWin database is protected by multi-layered firewalls and an intrusion detection system that operates around the clock.
PermataWin never sells, rents or trades your personal information to any third party without your explicit consent.
You have full control over your data — including the right to update, request a copy of, or delete your account information at any time.
Our privacy policy is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are upheld.
Our support team is ready to assist with any privacy or data protection enquiries via live chat or email.
Effective 1 January 2026. Your privacy is our priority — not just a legal obligation.
PermataWin is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you register, access or use PermataWin services.
By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, please stop using the platform immediately and contact us to close your account.
PermataWin collects several categories of personal information to ensure our services run smoothly, securely and in compliance with regulatory requirements. Below is a summary of the types of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Account verification & KYC |
| Contact | Email address, phone number, residential address | Communications & notifications |
| Financial | Payment method, transaction records, banking information | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser, location | Security & fraud detection |
| Usage | Game records, betting history, preferences | User experience improvement |
We only collect information that is strictly necessary for the stated purposes. No excessive or irrelevant data is collected without clear justification.
The information we collect is used solely for the following purposes:
PermataWin does not share, sell or disclose your personal information to third parties except in the following limited and lawful circumstances:
In all cases of sharing, we ensure that recipients have data protection standards equivalent to our own.
We implement comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
PermataWin uses cookies and similar technologies to enhance the user experience and analyse platform performance. There are several types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality.
Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding your personal information:
To request a copy of the personal data we hold about you.
To request correction of inaccurate or outdated information.
To request deletion of your personal data under certain circumstances.
To object to the processing of your data for direct marketing purposes.
To receive your data in a machine-readable format.
To request restriction of data processing in specific situations.
To exercise any of the rights above, please contact our support team. We will process your request within 30 working days.
PermataWin retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law:
Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.
The PermataWin platform may contain links or integrations with third-party services such as payment processors and security solution providers. This Privacy Policy applies only to data processed directly by PermataWin.
We encourage you to read the privacy policy of any third-party provider before sharing personal information with them. PermataWin is not responsible for the privacy practices of any separate external sites or services.
PermataWin is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.
If we discover that a child's information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a child has registered on our platform, please contact us immediately.
PermataWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies. Any changes will be published on this page with an updated effective date.
For material amendments, we will notify you via your registered email or through an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by permatawin, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 72 business hours. If you are unsatisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
Register your permatawin account with confidence — your privacy and security are always our top priority. Enjoy a safe and rewarding gaming experience.
By registering, you agree to the Terms and Conditions and Privacy Policy PermataWin.